Testimonials
Featured Client
“Riding my SurRon feels like flying. Thanks to eTrailMoto for making it all seamless and affordable.”
Ethan D. Shaw

4.7
Based on 300 reviews
4.8
80 reviews
4.7
78 reviews
4.6
56 reviews
4.7
64 reviews

Absolutely love my SurRon from eTrailMoto! The delivery was fast and the support team was super helpful. Can’t wait to hit more trails!.
Tony Rush

Best e-bike purchase I’ve made. The Light Bee X is a beast, and the team made everything easy from start to finish.
Sam Allison

Top service and unbeatable product knowledge. eTrailMoto really knows SurRon bikes, highly recommend for any UK rider.
Jonathan Doe

The Ultra Bee is a game changer. Powerful, smooth, and surprisingly light. Glad I chose eTrailMoto!
Mia Alicia

Customer service was excellent — clear advice, quick response, and no pushy sales. Got my dream bike!
John Stone

Finally, a UK-based shop that knows what riders want. My Storm Bee is everything I hoped for and more.
Erick Lim
Our Clients Outside UK
Don’t just take our word for it
FAQ
Frequently Asked Questions
Do you deliver outside the UK?
Yes! We deliver internationally. Just contact us for shipping rates and estimated delivery times based on your location.
Can I pay in parts or after receiving my SurRon?
Yes, we accept part payments. A deposit is required to confirm your order, and the remaining balance can be paid upon delivery or before dispatch, depending on location.
What’s your refund policy?
We offer a 14-day return policy for unused bikes in original condition. Refunds are processed once the product is returned and inspected. Terms apply.
Are SurRon bikes road legal in the UK?
Some models like the SurRon L1E are road legal with registration, insurance, and a license. Others like the Light Bee X are for off-road use only unless modified and approved.
How long does delivery take within the UK?
Standard delivery within the UK typically takes 3–7 business days. For pre-orders or custom builds, we’ll provide a delivery timeline during checkout.
Do SurRon bikes come with a warranty?
Yes. All new SurRon bikes come with a manufacturer’s warranty covering key components. Details vary by model — please check your specific product page.
Can I get my SurRon bike assembled on delivery?
Yes, we offer fully assembled delivery options. You can also choose boxed delivery if you prefer to set it up yourself.
What payment methods do you accept?
We accept major credit/debit cards, bank transfers, Paypal and part payments. Flexible options are available depending on your order type and location.
Do you offer test rides or showroom visits?
Currently, we offer scheduled test ride events. Subscribe to our newsletter or follow us to know when and where we’re hosting next.
Is the SurRon Ultra Bee suitable for beginners?
Yes, the Ultra Bee offers great handling and mid-weight power, making it suitable for both experienced and newer riders. Always wear proper safety gear.